Reporting Bugs

Posts relating to the currently in development and sure to be released 1.5 patch.

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Tasiin
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Reporting Bugs

Post by Tasiin » Sun Jun 07, 2009 8:05 pm

If you encounter a bug in the patch 1.5 open beta, use this thread to report it rather than starting a new one. Follow these basic guidelines for submitting bug reports to give us a useful report:

1) Include steps to reproduce the problem in your report if you know how. If we don't know how to cause the problem, it's not likely to be fixed.

2) Important: If the game crashed, send us the "errorlog.txt" file in your Giants folder. You can either upload it somewhere and link to it here or email it to me (click the email button below my post to do so).

3) If no one else seems to be having any of the problems you are, try a clean re-installation of the game. To do this, uninstall the game from Add/Remove programs, delete the Giants folder (in C:\Program Files\Giants by default), then reinstall.
Last edited by Tasiin on Mon Jun 29, 2009 10:11 pm, edited 2 times in total.

Giants_Gamer32
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Post by Giants_Gamer32 » Sun Jun 07, 2009 8:32 pm

Game crash to the desktop: when you join and play an online game, and then you get the message "you lost your conection from the server", you go to the singleplayer missions (tested only kabuto missions). When you finish the first mission of that chapter, a few seconds later after loaded the next mission the game freeze's and crashes to the desktop. This happened to me more than twice. Sometimes the game can freeze while you are playing the first mission, and i think that not only getting that message and then going to the SP missions cause this, if you left the game and do the same it happens too.

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Zopharks
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Post by Zopharks » Sun Jun 07, 2009 9:29 pm

Giants_Gamer32 wrote:Game crash to the desktop
As stated above, send your errorlog.txt file to Tasiin for examination.

DarkFalcoZ
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Post by DarkFalcoZ » Mon Jun 08, 2009 2:52 am

errorlog is here: crashed while trying to join shop one time.

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Zopharks
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Post by Zopharks » Mon Jun 08, 2009 3:51 am

DarkFalcoZ wrote:errorlog is here: crashed while trying to join shop one time.
Thank you.

Tasiin
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Post by Tasiin » Mon Jun 08, 2009 3:56 am

DarkFalcoZ wrote:errorlog is here: crashed while trying to join shop one time.
Fixed, thanks.

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HellSnake
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Re: Reporting Bugs

Post by HellSnake » Mon Jun 08, 2009 1:36 pm

well, my giants.exe didn't crash, but there is a bug somepeople are suffering from,

it happens on MP servers with some people,

u walk arround and suddenly u get attacked by nothing and the game says u are tired of life.

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Post by MJay » Mon Jun 08, 2009 6:02 pm

I also sometimes get killed when playing MP. most of the times it happens when i'm playing as Reaper.
and when i play as kabuto, the vimps still don't react to me when i'm eating them. and u also can eat trees...

there also something i would like to mention.
I find it that the ammo for machine gun is way to low. before u know, u're out of bullits.

the rest is just perfect. u guys are great

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Post by Giants_Gamer32 » Mon Jun 08, 2009 8:51 pm

MJay wrote:I also sometimes get killed when playing MP. most of the times it happens when i'm playing as Reaper.
and when i play as kabuto, the vimps still don't react to me when i'm eating them. and u also can eat trees...

there also something i would like to mention.
I find it that the ammo for machine gun is way to low. before u know, u're out of bullits.

the rest is just perfect. u guys are great
Yes, the machinegun ammo is too low. And i have so lag that with kabuto one time i needed to eat a guy 3 times before it died :shock:. Also in Mecc vs. Mecc matches they always kill me with 2 or 3 proximity missiles, and me i need at least 5 or 6. And finally this was "very funny" because i shoot two mortar grenades in front of an enemy Mecc and didn't died and later he kills me with the grenade launcher.

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Post by Exploderman » Mon Jun 08, 2009 9:21 pm

Giants_Gamer32 wrote:And finally this was "very funny" because i shoot two mortar grenades in front of an enemy Mecc and didn't died and later he kills me with the grenade launcher.
It's called shielding.

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Post by Giants_Gamer32 » Mon Jun 08, 2009 10:12 pm

Exploderman wrote:
Giants_Gamer32 wrote:And finally this was "very funny" because i shoot two mortar grenades in front of an enemy Mecc and didn't died and later he kills me with the grenade launcher.
It's called shielding.
He wasn't shielding because he reapeared after dead, when you only start with the pistol and the grenade launcher. And my shield doesn't do anything, shielding myself i'm being killed by 2 or 3 directed proximity missiles when i need at least 10 missiles to kill someone shielding.

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Post by Zopharks » Mon Jun 08, 2009 11:37 pm

Giants_Gamer32 wrote:And my shield doesn't do anything, shielding myself i'm being killed by 2 or 3 directed proximity missiles when i need at least 10 missiles to kill someone shielding.
Having a shield does nothing at all - you need to know how to use it properly in order to reap any benefit from it. A good shielder can take dozens of attacks without dying.

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Post by [NEO]Vortex » Tue Jun 09, 2009 12:58 am

MJay wrote:Also in Mecc vs. Mecc matches they always kill me with 2 or 3 proximity missiles, and me i need at least 5 or 6.
I'm pretty sure it takes 4 prox missiles to kill a jetter, if they use the syringe after being hit twice. If you use it after being hit once, I think it only takes 3? Your opponent may also be blocking prox missiles with mines as well, which confuses a lot of new players into thinking they've hit someone when they haven't.

but again, this is a bug thread, almost everything in your posts has been either skill or lag related.

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Post by DarkFalcoZ » Wed Jun 10, 2009 10:50 pm

2nd crash errorlog is here: happened shortly after respawning.

3rd crash errorlog is here: happened shortly after being killed by follow spell which did not unbind for 15 seconds.
Last edited by DarkFalcoZ on Wed Jun 10, 2009 11:04 pm, edited 1 time in total.

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Banana
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Post by Banana » Wed Jun 10, 2009 11:03 pm

i just uninstalled the game and deleted the remains from the C:\Program Files\, than installed it again, and than installed the pach (1.5 beta) and it takes me to the desktop again after the first loading (u know, the loading after the digital mayham, and planet moon, and giants logo)... just... like... that! no error, no that error sound, or something like that... just black screen for like a milisecond, and than desktop...
since im a noob, and dont know how DarkFalcoZ put the nice link to his errorlog... im just gonna put the hole dam thing here...

giants caused an Illegal Instruction in module giants.exe at 001b:005312fc.
Exception handler called in main thread.
Error occurred at 6/11/2009 00:45:24.
C:\PROGRA~1\Giants\giants.exe, run by Bilić.
1 processor(s), type 586.
704 MBytes physical memory.

Registers:
EAX=0013fac8 CS=001b EIP=005312fc EFLGS=00210202
EBX=00000000 SS=0023 ESP=0013f910 EBP=00000000
ECX=00000011 DS=0023 ESI=0013fa40 FS=003b
EDX=0013fac8 ES=0023 EDI=0013fa40 GS=0000
Bytes at CS:EIP:
f3 0f 10 1d 94 80 55 00 0f 57 d2 0f 84 be 01 00
Stack dump:
0013f910: 0013fac8 01375c88 00000000 00000000 00000002 01375ab4 007eab24 00000000
0013f930: 0013f91c 0013fe88 6daabdb8 00000001 43800000 020726e2 007eab20 00000002
0013f950: 0147f3a0 02072d27 01489440 00430aeb 0013fa40 0013fac8 0013fac8 0013fa84
0013f970: 01375ab4 00000100 0013fb9c 43800000 43800000 01421998 00000000 00001094
0013f990: ff000000 ffffffff 04511000 00180000 00004000 0013f9b8 715a2dfc 04511000
0013f9b0: 00180000 00004000 0013f9d8 715a2fbb 00004511 00000180 20000000 00000000
0013f9d0: 04510008 01421950 715a3029 01300050 0013f9f4 715a337c 01300000 00000000
0013f9f0: 01300000 0013fa10 715aea8a 01300000 00000000 045d0040 01375ab4 045d0040
0013fa10: 0013fa4c 00535f2a 01300000 00000000 00535f2f 01375ab4 01421950 01421950
0013fa30: 00000000 0013fa24 00000016 0013fe88 005392a0 0054bae8 ffffffff 00535f2f
0013fa50: 004f6a2e 045d0040 01421950 0207cc94 01421950 00000000 01375ab4 00000000
0013fa70: 045d0040 00100000 0013fb9c 0013fb9c 0013fb10 00000021 80000000 00000000
0013fa90: bf800000 00000000 00000000 3f800000 00000000 00000000 bf800000 00000000
0013fab0: 00000000 00000000 44480000 80000000 80000000 3f800000 00000011 80000000
0013fad0: 00000000 bf800000 44480000 00000000 3f800000 00000000 80000000 bf800000
0013faf0: 00000000 00000000 80000000 00000000 00000000 00000000 3f800000 00432c4e
0013fb10: 01375ab4 00560328 00000100 6d9d6003 0013fb10 0013fb60 6daabf20 00000000
0013fb30: 00000000 007eab24 007eab20 0013fb70 6d9d696f 6d9d6983 00000150 00000070
0013fb50: 01375ab4 0013fbac 007eab24 00000000 00000008 01375c88 007eab20 3f800000
0013fb70: 00000000 00000000 00000000 00000000 3f800000 00000000 01375c88 007eab20
0013fb90: 0013fba8 6d9dd370 00000024 00000004 00000003 00000000 42fc0000 c2746666
0013fbb0: 00000000 41400001 c2746666 42600000 42880000 c2746666 42600000 428c0000
0013fbd0: c2746666 014203d0 01375ab4 00000000 007eab24 00000000 0013fbd4 0013fe88
0013fbf0: 00000001 00000010 0013fc10 6d9dd2fa 00000030 00000018 007eab20 007eab24
0013fc10: 0013fc48 6d9d6e14 0000001a 6d9d6e20 007eab24 007eab20 007eab20 018560e0
0013fc30: 007eab24 00000000 0013fc24 0013fe88 6daabe88 00000001 007eaef8 020796ae
0013fc50: 007eab20 0000001a 0013fc70 00000001 00000100 00000004 43800000 00000000
0013fc70: 41400001 c2746666 42600000 42880000 c2746666 42600000 430e0000 c2746666
0013fc90: 00000000 430e0000 c2746666 00000000 00000001 00000055 00000150 00000000
0013fcb0: 014203d0 00000000 00000041 014203d0 00000041 01375ab4 00000002 00000001
0013fcd0: 43800000 01421950 00000000 00000034 00000000 00000000 00000000 3f800000
0013fcf0: 00000000 00000000 00000000 00000000 3f800000 00000000 00000000 00000000
0013fd10: 00000000 3f800000 00000000 00000000 00000000 00000000 3f800000 004612eb
0013fd30: 0013fe30 0057ae40 7e42f383 7ffdf000 00000001 00000100 00000100 00000000
0013fd50: 0185ae34 00000000 3f800000 00000000 bf800000 00000000 00000000 00000008
0013fd70: 43800000 43800000 00000008 00000000 00000000 44480000 00000000 3f800000
0013fd90: 00000000 00000000 00000000 00000000 3f800000 00000000 00000000 00000000
0013fdb0: 00000000 3f800000 00000000 00000000 00000000 00000000 3f800000 0046189f
0013fdd0: 715b20f0 715b20bc 3faaaaab 42700000 43c80000 43960000 43c80000 43960000
0013fdf0: 3f74ce1b 00000000 be95c0b0 00000000 be95c0b0 80000000 bf74ce1b 00000000
0013fe10: 80000000 3f800000 80000000 00000000 4422bab0 c2300000 43a197dc 3f800000
0013fe30: 0050bc59 7c80b6a1 ffffffff 0013fe98 00000094 00000000 00100204 0000c102
0013fe50: 00000e8c 00000028 011a5676 0000016a 0000011a 0050b363 0079a996 00000005
0013fe70: 7c80b6a1 00000000 7ffdf000 ffffffff 0013fe70 0013f53c 0013ffb0 005392a0
0013fe90: 00558678 00000000 0013ffc0 00538b86 00400000 00000000 0079a996 00000005
0013feb0: 00000094 00000004 0000000a 040a08ae 00000001 76726500 20656369 6b636150
0013fed0: 00003220 e4056000 e4057000 e4058000 e4059000 e405a000 e405b000 e405c000
0013fef0: e405d000 e405e000 e405f000 e4060000 e4061000 e4062000 ffffffff b9a99c08
0013ff10: 82e93920 00000300 00022786 00000001 0000000d 00000000 0000000d 00003056
0013ff30: 8055ea80 b9a99c48 805491c1 837f4000 00538a1a 00000000 0012e844 7ffdf000
0013ff50: 00000044 00153b40 00153b50 00153b68 00000000 00000000 00000000 00000000
0013ff70: 00000000 00000000 00000000 00000001 00000005 00000000 ffffffff ffffffff
0013ff90: ffffffff 00000408 00000000 00000001 0079a996 00000000 0013feb0 80583f65
0013ffb0: 0013ffe0 005392a0 0054bd70 00000000 0013fff0 7c816fd7 00000000 0012e844
0013ffd0: 7ffdf000 8054ab38 0013ffc8 82e93920 ffffffff 7c839aa8 7c816fe0 00000000
0013fff0: 00000000 00000000 00538a02 00000000

Module list: names, addresses, sizes, time stamps and file times:
C:\PROGRA~1\Giants\giants.exe, loaded at 0x00400000 - 1588736 bytes - 4a29a084 - file date is 6/6/2009 00:47:32
C:\WINDOWS\system32\Normaliz.dll, loaded at 0x015b0000 - 23552 bytes - 44a3ec46 - file date is 6/29/2006 09:05:44
C:\PROGRA~1\Giants\gg_dx8r.dll, loaded at 0x02070000 - 163840 bytes - 3b3a2415 - file date is 5/3/2009 20:14:24
C:\PROGRA~1\Giants\gs_ds.dll, loaded at 0x02b30000 - 76800 bytes - 4a28e954 - file date is 6/5/2009 11:45:56
C:\WINDOWS\system32\rsaenh.dll, loaded at 0x0ffd0000 - 152576 bytes - 40eb5d28 - file date is 8/3/2004 22:31:44
C:\WINDOWS\system32\lpadg32.dll, loaded at 0x10000000 - 53248 bytes - 49ba6c5f - file date is 1/1/1990 03:01:16
C:\WINDOWS\system32\xpsp2res.dll, loaded at 0x20000000 - 2897920 bytes - 411096b9 - file date is 8/4/2004 00:56:38
C:\WINDOWS\system32\WINHTTP.dll, loaded at 0x4d4f0000 - 351232 bytes - 411096d3 - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\UxTheme.dll, loaded at 0x5ad70000 - 218624 bytes - 411096bb - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\NETAPI32.dll, loaded at 0x5b860000 - 332288 bytes - 44e460eb - file date is 8/17/2006 14:28:28
C:\WINDOWS\system32\ShimEng.dll, loaded at 0x5cb70000 - 65536 bytes - 411096ba - file date is 8/4/2004 00:56:46
C:\WINDOWS\system32\comctl32.dll, loaded at 0x5d090000 - 617472 bytes - 44ef1b36 - file date is 8/25/2006 17:45:58
C:\WINDOWS\system32\hnetcfg.dll, loaded at 0x662b0000 - 344064 bytes - 411096a0 - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\HID.DLL, loaded at 0x688f0000 - 20992 bytes - 4110969c - file date is 8/4/2004 01:05:44
C:\WINDOWS\system32\DINPUT8.dll, loaded at 0x6ce10000 - 181760 bytes - 411096b0 - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\d3d8thk.dll, loaded at 0x6d990000 - 8192 bytes - 41109692 - file date is 8/4/2004 00:56:42
C:\WINDOWS\system32\d3d8.dll, loaded at 0x6d9a0000 - 1179648 bytes - 41109692 - file date is 8/4/2004 00:56:42
C:\WINDOWS\AppPatch\AcGenral.DLL, loaded at 0x6f880000 - 1852416 bytes - 4110968e - file date is 8/4/2004 00:56:42
C:\WINDOWS\AppPatch\AcLayers.DLL, loaded at 0x71590000 - 450048 bytes - 4110968f - file date is 8/4/2004 00:56:42
C:\WINDOWS\system32\mswsock.dll, loaded at 0x71a50000 - 245248 bytes - 485bebb6 - file date is 6/20/2008 19:41:10
C:\WINDOWS\System32\wshtcpip.dll, loaded at 0x71a90000 - 19968 bytes - 411096fd - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\WS2HELP.dll, loaded at 0x71aa0000 - 19968 bytes - 411096f3 - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\WS2_32.dll, loaded at 0x71ab0000 - 82944 bytes - 411096f2 - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\SensApi.dll, loaded at 0x722b0000 - 6656 bytes - 411096ac - file date is 8/4/2004 00:56:46
C:\WINDOWS\system32\msacm32.drv, loaded at 0x72d10000 - 20480 bytes - 3b7dfe2a - file date is 8/23/2001 18:00:00
C:\WINDOWS\system32\wdmaud.drv, loaded at 0x72d20000 - 23552 bytes - 411096c6 - file date is 8/4/2004 01:56:58
C:\WINDOWS\system32\WINSPOOL.DRV, loaded at 0x73000000 - 146432 bytes - 411096b6 - file date is 8/4/2004 00:56:58
C:\WINDOWS\system32\KsUser.dll, loaded at 0x73ee0000 - 4096 bytes - 411096ad - file date is 8/4/2004 01:56:44
C:\WINDOWS\system32\DSOUND.dll, loaded at 0x73f10000 - 367616 bytes - 411096d4 - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\MSCTF.dll, loaded at 0x74720000 - 294912 bytes - 47c3ff36 - file date is 2/26/2008 13:59:50
C:\WINDOWS\system32\msctfime.ime, loaded at 0x755c0000 - 177152 bytes - 411096eb - file date is 8/4/2004 00:56:14
C:\WINDOWS\system32\cryptnet.dll, loaded at 0x75e60000 - 63488 bytes - 41109694 - file date is 8/4/2004 00:56:42
C:\WINDOWS\system32\IMM32.DLL, loaded at 0x76390000 - 110080 bytes - 411096ae - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\USERENV.dll, loaded at 0x769c0000 - 723456 bytes - 411096b9 - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\WINMM.dll, loaded at 0x76b40000 - 176128 bytes - 411096d6 - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\WINTRUST.dll, loaded at 0x76c30000 - 176640 bytes - 411096b9 - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\IMAGEHLP.dll, loaded at 0x76c90000 - 144384 bytes - 411096a9 - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\iphlpapi.dll, loaded at 0x76d60000 - 94720 bytes - 446dc13d - file date is 5/19/2006 14:59:42
C:\WINDOWS\system32\rtutils.dll, loaded at 0x76e80000 - 44032 bytes - 411096b4 - file date is 8/4/2004 00:56:46
C:\WINDOWS\system32\rasman.dll, loaded at 0x76e90000 - 61440 bytes - 411096ad - file date is 8/4/2004 00:56:46
C:\WINDOWS\system32\TAPI32.dll, loaded at 0x76eb0000 - 181760 bytes - 411096b6 - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\RASAPI32.DLL, loaded at 0x76ee0000 - 236544 bytes - 411096a9 - file date is 8/4/2004 00:56:46
C:\WINDOWS\system32\DNSAPI.dll, loaded at 0x76f20000 - 148992 bytes - 485bebb6 - file date is 6/20/2008 19:41:10
C:\WINDOWS\system32\WLDAP32.dll, loaded at 0x76f60000 - 172032 bytes - 411096bb - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\rasadhlp.dll, loaded at 0x76fc0000 - 8192 bytes - 44a01b46 - file date is 6/26/2006 19:37:10
C:\WINDOWS\system32\OLEAUT32.dll, loaded at 0x77120000 - 550912 bytes - 47559e94 - file date is 12/4/2007 20:38:14
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll, loaded at 0x773d0000 - 1054208 bytes - 44ef1b33 - file date is 8/25/2006 17:45:56
C:\WINDOWS\system32\ole32.dll, loaded at 0x774e0000 - 1285120 bytes - 42e5be93 - file date is 7/26/2005 06:39:48
C:\WINDOWS\system32\SETUPAPI.DLL, loaded at 0x77920000 - 983552 bytes - 411096b0 - file date is 8/4/2004 00:56:46
C:\WINDOWS\system32\CRYPT32.dll, loaded at 0x77a80000 - 597504 bytes - 41109691 - file date is 8/4/2004 00:56:42
C:\WINDOWS\system32\MSASN1.dll, loaded at 0x77b20000 - 57344 bytes - 411096e3 - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\apphelp.dll, loaded at 0x77b40000 - 126976 bytes - 411096b4 - file date is 8/4/2004 00:56:42
C:\WINDOWS\system32\midimap.dll, loaded at 0x77bd0000 - 18944 bytes - 411096a9 - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\MSACM32.dll, loaded at 0x77be0000 - 71680 bytes - 411096cf - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\VERSION.dll, loaded at 0x77c00000 - 18944 bytes - 411096b7 - file date is 8/4/2004 00:56:48
C:\WINDOWS\system32\msvcrt.dll, loaded at 0x77c10000 - 343040 bytes - 41109752 - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\msv1_0.dll, loaded at 0x77c70000 - 129536 bytes - 4110974f - file date is 8/4/2004 00:56:44
C:\WINDOWS\system32\ADVAPI32.dll, loaded at 0x77dd0000 - 616960 bytes - 411096a7 - file date is 8/4/2004 00:56:42
C:\WINDOWS\system32\RPCRT4.dll, loaded at 0x77e70000 - 584192 bytes - 46923396 - file date is 7/9/2007 15:09:42
C:\WINDOWS\system32\GDI32.dll, loaded at 0x77f10000 - 282624 bytes - 47bbcdd9 - file date is 2/20/2008 08:51:06
C:\WINDOWS\system32\SHLWAPI.dll, loaded at 0x77f60000 - 474112 bytes - 47589cc1 - file date is 12/7/2007 03:07:14
C:\WINDOWS\system32\Secur32.dll, loaded at 0x77fe0000 - 55808 bytes - 411096c1 - file date is 8/4/2004 00:56:46
C:\WINDOWS\system32\iertutil.dll, loaded at 0x78000000 - 267776 bytes - 485fd5fe - file date is 6/23/2008 18:57:34
C:\WINDOWS\system32\WININET.dll, loaded at 0x78050000 - 826368 bytes - 485fd604 - file date is 6/23/2008 18:57:42
C:\WINDOWS\system32\kernel32.dll, loaded at 0x7c800000 - 984576 bytes - 46239bd5 - file date is 4/16/2007 17:52:54
C:\WINDOWS\system32\ntdll.dll, loaded at 0x7c900000 - 708096 bytes - 411096b4 - file date is 8/4/2004 00:56:38
C:\WINDOWS\system32\SHELL32.dll, loaded at 0x7c9c0000 - 8454656 bytes - 472160d2 - file date is 10/26/2007 05:36:52
C:\WINDOWS\system32\USER32.dll, loaded at 0x7e410000 - 577536 bytes - 45f02d7c - file date is 3/8/2007 17:36:28


sorry for this post being so long... cant blame me for being a noob... (dont know it thats even that)... i just need help.... PLEASE!!!!

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